Severity 1 (Urgent)
Client out of service in production, production system down.
Severity 2 (High)
Client running at reduced capacity, potential interruption of service.
Severity 3 (Medium)
Client non-critical functionality impacted. Client continues to function but needs assistance to correct errors.
Severity 4 (Low)
General questions/modification request. No impact on service or functionality.
Severity 5 (Doc)
Documentation updates/modifications.